Job Role: Permanent, Full-Time Receptionist & Client Manager
Salary: £20,000 – £22,000 D.O.E.
Area: ST12 9DQ
Hours: 40 per week. There is flexibility here, this may be Monday to Friday 9.00-5.30pm or 40 hours worked over 6 days to include a Saturday.
28 days’ holiday per annum, plus one additional day per year of service – up to 33 days
About us:
Blue Iris Landscapes is part of the Planterra group and is a premium garden maintenance and landscaping business “making a positive difference to all of our colleagues and clients.” As such this role is a wonderful opportunity for someone looking to develop their skills further – having a good attitude and aptitude to learning new things is everything to us. We consider excellence to be our minimum standard and this is reflected in everything that we do.
About the role:
This is much more than a receptionist role. We are looking for a confident individual who is comfortable with talking with clients both over the telephone and face to face. You will be expected to manage our clients through booking in site visits and writing professional quotations. In your role you will be working closely with the office team, surveyor, visitors and potentially some of the onsite team.
Once full training has been given, essential Duties will include:
- Be the main point of contact for the majority of incoming telephone calls and initial enquiry emails;
- Typing quotations accurately from audio recordings or drawings;
- Take the lead, after training with professional quotation writing and sending these out to prospective clients;
- Communicate with clients via phone, email and letter;
- Follow up telephone calls;
- Create reports using a company template and update spreadsheets where necessary;
- Update the in-house system with notes;
- Binding documents;
- Provide ongoing support to the rest of the office team;
- Scanning;
- Shredding;
- Photocopying.
Other duties may be required.
About you:
- Minimum 9 GCSE’S A* – C Grade (including English, Maths and ICT);
- Competent using Microsoft, specifically Word and Excel;
- Intermediate computer literacy;
- You will be well presented
- Warm, friendly manner.
- Self-motivated;
- Efficient and well organised;
- Time management skills;
- Work to a high standard, showing attention to detail, showing care and thought in all that you do;
- Good verbal and written communication skills with other members of the team, clients and suppliers.
The ideal candidate will be a warm, friendly person that communicates well and finds it easy to engage with a wide range of people.
You will be working as part of the office team, however you will have the primary responsibility for the reception duties and quote writing.
